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W3C Compliance

Quick Guide

May 2017

This 'Quick Guide' must be read before accessing the body of the manual.

This is the latest version of an electronic procedures manual for Merton and has been produced following discussions with Managers to develop a manual that is succinct and relevant for operations managers and practitioners in their day to day work. However, it is also a developing manual that will regularly change as a result of statute, regulation, policy and local practice. Staff are therefore encouraged to use the 'Register for Updates' facility, which can be accessed from anywhere within the manual via the button on the left of your screen, which will ensure that they are kept up-to-date with changes to the manual.

The Manual also has a ‘Documents Library’ from which Merton Forms can be accessed. It can be accessed via the Tool Bar button on the left.

This quick guide explains how the manual works.


Contents

  1. Display and Browser Options
  2. About this Manual
  3. Amendments
  4. Terminology
  5. Keywords
  6. Compliance
  7. Register for Updates
  8. Copyright
  9. Printing and Retaining Copies


1. Display and Browser Options

People with a visual impairment may have difficulty accessing this Manual.

To change the size of the text/layout - please use these accessibility buttons

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which are on menu bar on the left side of every screen. Click a larger button to increase your text size, the very largest being high visibility mode.


2. About this Manual

Tri.x have produced the Procedures Manual for Merton Children's Services.

The Manual will be reviewed and updated every six months.

If you have any queries or suggestions, please contact Malini.Hoezoo@merton.gov.uk.


3. Amendments

Merton Children’s Services Directorate prefer to use the term ‘child or young person’ in its policies and guidance; every effort has been made to achieve this but we regret if there are any oversights on this. Where the term ‘child’ (only) is noted and this is brought to our attention, future Manual updates will seek to correct any discrepancies.

This manual will be updated on a regular basis and a summary of the new and updated chapters will be located here. The next planned manual update will be by November 2017.

Amendments

Click here to view details of updates made to this manual.


4. Terminology

We believe it is crucial to use consistent terminology, which we agree with individual customers, for example:

'Home' and 'Resource' this is a generic term which means Children’s Home, Foster Home
'Child' or 'Young Person' both these terms are used to mean any child under the age of 18
'Staff' or 'Carer' means all Staff and Carers (including) whether employed or not
'Manager' means Team Manager, it also means YOT Team Manager
'Line Manager' means the first Line Manager of a team/service
'Parent' means person with Parental Responsibility
'Regulatory Authority' Regulatory Authority is the generic term used in this manual to describe the independent regulatory body responsible for inspecting and regulating services e.g. Ofsted.
'Social Worker' This means the worker allocated to the child/family. If there is no allocated worker, the Duty Social Worker or Team Manager is responsible.


5. Keywords

The manual is accessed by practitioners from varying agencies, who may find terms that they are not familiar with. Therefore, a large glossary (Keywords) of terms is available such as Significant Harm (Try it: click on the highlighted text). We call them 'Keywords'. Once clicked, the definitions will appear in a new window or tab, depending on your browser. You can leave it open for reference, or close it using the "close" button at the bottom.

Many Keywords are highlighted in the body of procedures, but you can search for the Keyword you need: Go to the Keywords Index, on the left hand side of the screen.


6. Compliance

Regulatory Compliance

Every effort has been taken to ensure regulatory compliance. If you discover any errors or mistakes, please alert your manager.


7. Register for Updates

We recommend that you register with us to automatically receive notification when the manual is updated, and be informed about the briefing papers we regularly publish. Click on the ‘Register for Updates’ button on the left side of the screen, to complete and send your details to us.


8. Copyright

The content of this website can be accessed, printed and downloaded in an unaltered form, on a temporary basis, for personal study or reference purposes. However any content printed or downloaded may not be sold, licensed, transferred, copied or reproduced in whole or in part in any manner or in or on any media to any person without the prior written consent of tri.x and Merton Council.


9. Printing and Retaining Copies

The Manual should normally be viewed on line but can be printed, for reference only.

To print a chapter, click on the print icon icon which is in the top right hand corner of the relevant procedure

Please note, the Manual will be updated regularly, so staff should avoid retaining printed versions - hard copies are only valid for 72 hours.

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